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Satisfaction Guaranteed was developed Ari Novick, Ph.D., a licensed Psychotherapist and expert in the field of chemical dependency, anger management, disruptive behavior and parenting. The courses found on this website are educational in nature aimed at increasing awareness of the dangers of alcohol and substance use, dependency, tolerance, and addiction as well as disruptive fan behavior, a particular stadiums code of conduct and improving coping skills while attending professional sports games. The purpose of our programs is to improve the overall game day experience for fans as well as improve fan safety.

Skills Covered

This model is based on an educational approach with the intent making the fan more aware of stadium policies, improving coping skills, improving fan safety and improving the game day experience by reducing disruptive behavior. None of our courses are meant to replace or should be used to as a replacement for drug or alcohol treatment, medical or psychological advice, in-patient treatment, AA, MA, NA or other relevant programs. Please contact us for more details.

All of our programs cover the following:

  • Introduction of course
  • Stadium “Code of Conduct”
  • Alcohol abuse risk factors
  • Patterns of alcohol abuse
  • The cost of abuse and addiction of alcohol
  • What is disruptive fan behavior?
  • Understanding the effect one has on the fan experience
  • Gaining control of ourselves
  • How alcohol effects the brain, central nervous system and internal organs
  • Risk factors for men and women and underage drinkers
  • Understanding the differences between use, abuse, addiction, relapse and prevention
  • Skills for becoming less impulsive and improving judgment
  • Communication skills as prevention
  • Skills in stress management
  • Resources for finding help
All students participating in will receive a certificate of completion when the course has been finished. Proof of enrollment is also available.

Our Guarantee

We stand behind all of our products and programs. If you are not completely satisfied with the quality of your fan conduct class, we will work with your to resolve any issues you may have. If we still can not resolve your problem, then refund request must be received within 60 days of purchase. These classes were designed to be taken as a requirement of a sporting event only.

While we make every effort to get your certificate to you as soon as possible, we are not responsible for USPS or FedEx shipment delays. If you need your certificate right away, you can download an electronic version from the members area upon class completion. We cannot refund expedited shipping charges after the certificate has shipped.

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